ADR & ODR

ADR

In the event of dispute, consumers may use an Alternative Consumer Dispute Resolution (ADR) body. Alternative Consumer Dispute Resolution (ADR) bodies are authorised to engage in mediation, conciliation and arbitration of consumer disputes in Portugal and registered on the list of ADR bodies provided for in Law No. 144/2015.
Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf

ODR

Consumers may use the online European dispute resolution platform at http://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT 
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